Smartphone repairs are still too expensive in Germany

In Germany, it often makes more sense from the customer’s point of view to buy a new device than to have the old one repaired. Because too often the repair costs are so high that they no longer bear any relation to the value of the old product. This problem often affects smartphones in particular. Consumer advocates also criticize this and call for reforms.

One step should be the “right to repair”, which allows manufacturers to supply a wide range of spare parts. If external workshops are then allowed to do this and there is more competition, there could be some price pressure. Nevertheless, user participation is free. The repair of entry-level and mid-range smartphones in particular could still be too expensive compared to the acquisition costs.

As the Federation of Consumer Organizations reports, citing several surveys, many smartphone users in Germany continue to shy away from repairs due to cost. So you probably have to start before you buy it. According to consumer advocates, a repairability index like the one already used in France would be possible. Customers could then integrate it directly into their purchasing decision. Because customers absolutely want their devices to last longer.

Consumer advocates also cite a possible government repair bonus that could be paid to make repairs more attractive. Of course, there would also be a lot of potential for abuse.

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